fbpx

Frequently Asked Questions

WHERE IS MY PACKAGE?

Your product order will leave our warehouse within 3 to 5 business days.  You will receive an email once your package has shipped and it will have tracking information for you to follow your kit along.  If you haven’t received an email and it has been 5 business days please check your junk/spam folder.  

For all questions regarding location of your package please contact the delivery company with your tracking number.

HOW DO I LOGIN?

You will receive an email from us within 4 hours of signing up with your login credentials.  Please double check your spam/junk mail folder as sometimes it can end up there.

If you can not find that email and it has been more than 4 hours, you can go to this link when you would like to login and just click the forgot password button at the bottom of the page https://members.fixebeauty.com/login

I HAVE A QUESTION ABOUT LASHING?

If you are a current FIXE Beauty student and have a question regarding your course, our Ambassadors and team of educators are standing by to help! Go post in the FIXE Beauty Alumni group on Facebook and they are there to help you every step of the way.  If you haven’t joined the group yet please CLICK HERE to join. 

I HAVE A QUESTION ABOUT MY EXAM?

The final exam is located in Module 14 of your course. You can take it as many times as you need to pass, our educators will work with you until you succeed! 

The final exam is a two part exam.  Part 1 is multiple choice and Part 2 is practical –  you will be prompted to upload your three photos.

A passing grade of 90% is required on the multiple choice section to complete this exam and receive your Certificate of Course Completion.

Photo submission is required for Part 2 of your final exam. All exam instructions must be followed in order to pass. You will need to have all THREE of your photos ready to submit BEFORE starting Part 2 of the exam or else you will need to restart this portion the exam. These photos can be done on a mannequin or a live model.

Please allow up to 7 business days to get your results back. Your online educator will email you with your results. 

If our educators feel that you need to improve on anything you will be contacted by them and they will let you know what the next steps will be in order to receive your certificate.

REFUND POLICY

https://fixebeauty.com/shipping-returns-policy/ 

With our Online Lash Courses you receive access to the material right away therefore our course is non refundable and those terms and conditions were agreed to at the time of purchase. We have attached a screenshot for you of where you agreed to those terms and conditions at the checkout when you made your purchase.